Programs: Communication Skills

Communication skills are a tool, a tool you need to keep sharp.  By learning how to read an individual’s behavior, and observing their approach to handling problems, people, pace and procedures, you will have the ability to better communicate with them and positively influence relationships.

Much of the inefficiencies of the workplace results from the lack of listening. How skilled at clarifying, questioning, mirroring, and hearing what is being said are you and your people?  The rancor and defensiveness that arises from miscommunication and leads to hurt feelings can be eliminated when individuals know how to address an individual’s behavior and communication.
 
Milestones, Inc. offers various facilitations teaching people how to understand their own communication style and those of others, as well as how to read what drives and motivates another’s behavior. Your senior executives, managers or support staff will learn effective communication techniques, how to decrease tension and stress, and enhance their working relationships for greater productivity.

This program builds on two online assessments and incorporates active listening, the power of questions, and how to deal with difficult people.

To see how Milestones’ can implement Communication facilitations for your senior executives, managers or support staff, please contact us.