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Testimonials“You did a great job! People appreciated all the take-aways. I will always be grateful to have been able to work with you and look forward to seeking your counsel in the future!!!!!” "I look forward to getting a great dose of Brett Miles and his terrific and solid advice." “I’m so sorry I missed your leadership training, I heard it was amazing! I was just bombarded by comments about the training and your skills and how much they learned, and what a great motivator you are and how well you worked the group and on all different levels from the Store Managers to the District Managers to some of the executives that participated. They’re all just very, very complementary of the work that you did, and I know how much time you put into it. I also know how much extra time you put into it to ensure that your nomenclature and everything you did fit within the Hot Topic culture. And I just wanted to let you know how much I really appreciate it. We only had the one meeting, when you were first embarking on this project, but boy, if you could have heard some of the comments, you would be so proud. Just wanted to pass that on to you. Thanks for doing such a terrific job. We are very lucky to have you on the HT team!” "Madelon was an excellent facilitator and kept the audience engaged the entire time. She read the audience and incorporated interaction, which makes a big difference in learning and retaining the information. She was great!" A Manager, Toyota Motor Sales “I’d love to have monthly sessions with Brett and Madelon, not only to continue learning, but to keep information fresh in my mind.” “This course provided very detailed, in-depth and practical information about communication styles and who I am. It also gave excellent suggestions and advice on how I can improve my communication abilities with others.” Executive Director, Dwight Stuart Youth Foundation “This course helped me to be more effective with those I interact with. Knowing whom you are dealing with in the best way for them to hear you and be open to your input.” “Madelon Miles' presentation to the Rotary Club of Santa Monica left the members wanting more. Thoroughly professional, entertaining, and informative, Madelon offered several ideas and suggestions, supported by moving anecdotes, that proved to be one of the best programs of the year!” “You have such incredible insight and vision, and I can't thank you enough for helping turn around my interaction and rapport with my boss.” “Brett is one of the best guys, finest trainers, most inspirational speakers.” “This has been the best experience of my life.” “Of all the seminars that the Studio has offered over the years I think the ones that you and Madelon have conducted have been the most helpful to me, in both my everyday work life and in also helping me in my personal life challenges.” A Senior Manager, NBC/Universal Studios “Thanks again for your energized coordination of our DISC session with the Branch Managers. I think you could tell from the "buzz' in the room that everyone was getting a lot out of this effort!” “The most valuable aspect of the training was how it helped everyone to learn how to listen and turn customer’s problems into opportunities and ultimately sales.” “I feel the Phoenix Seminar makes people feel good and positive about themselves. This in turn will help create a good support group within the workplace, a sort of second family.” “Your telesales training got right to the heart of the problem. Our telesales people now know how to establish trust, ask questions, recommend solutions, and close.” “I’d like to call attention to Madelon Miles, the trainer and facilitator, who was incredibly insightful. In addition to being well-organized and knowledgeable, she was skillful in showing us how we all can achieve optimum performance through effective communication.” “The Time Management program you conducted for our managers and sales teams was outstanding. The goal setting and practical how-to ideas are being implemented. Productivity has definitely improved.” “As our Acting National Sales Manager, you set a new standard for leading our sales team and helping us create a ‘sales culture.’ ” “The personal leadership and business development strategies you shared with our group hit the mark for motivating us to higher performance.” “You are an excellent ‘communicator.’ You hold the interest of 98 to 100% of your audience!” “Before meeting Madelon, I was skeptical as to the value she would bring to my professional growth, but I am very thankful for the time we have spent together. She has provided me with a set of tools that I can utilize on a daily basis to improve my communication and leadership skills. She has very valuable insight and reinforces my desire to lead by example and empower all of the people we count on to grow our company. I hope that we can continue to call on her for reinforcement in challenging situations.” “Thank you for allowing me the opportunity to speak with Madelon. The time spent with her over the past year has been truly helpful in not only dealing with other Macerich employees but has also helped make deals. Actually the word helpful does not do her justice, instead I would rather describe our relationship as mandatory and career saving. Madelon has gone far above what I could have ever expected from a coach both in the content of our discussions along with her willingness to adapt her schedule to accommodate my needs. Once again, I thank you for this great gift which will without question lead to greater productivity.” "Madelon is one of the best speakers I have ever heard. Thank you!" Madelon is extremely knowledgeable and engaging. Her real life examples showed her attunement to today's working environments." "Madelon was very upbeat, confident and believable. I thought the topic was presented well and reinforced through good role playing with the audience ...Very good session ... I appreciate the quality of the presenter and the message." “So many thanks to you and Brett! What an incredible experience this was for me! Your private coaching was so insightful and inspiring, I am still energized by it.” “Thank you so much for presenting at yesterday’s meeting. It was a pleasure to have you with us sharing your insights and messages on how to get employees to ‘buy in’ to coaching. The evaluation ratings on your presentation were absolutely glowing. Everyone enjoyed your energy, enthusiasm and knowledge of your topic myself included. The audience really enjoyed the interactive nature of your presentation.” Regarding the results of coaching his direct report: “You are just a little magic-maker. She is singing your praises and feeling really quite good about herself and about her time she spent with you. That is quite a good turnaround." “I selected the Phoenix Seminar because I have reviewed and experienced other Brian Tracy programs and find them to be superior. As a result of the program, our sales organization has improved in performance and for the first time in six months has exceeded its sales target. You are a gifted facilitator who is able to communicate volumes of important content while creating an atmosphere that is professional, inspiring and fun!” "This is an excellent program that can be used both at work and home" "I just wanted to thank you again for yesterday. It thought it went great and we are getting SO much good feedback – actually much better than I anticipated and from people that I didn’t anticipate hearing from. So that is great – people really got into it and are still talking about it today. And now their bosses have been calling and asking a lot of questions which has started a lot of conversation. I thought it was a great day. Thank you again so much!" [Regarding the results of Brett Miles coaching a direct report] [Regarding Offsite Annual Retreat] "I’m so sorry I missed your leadership training, I heard it was amazing. I was just bombarded by comments about the training and your skills and how much they learned, and what a great motivator you are and how well you worked the group and on all different levels from the Store Managers to the District Managers to some of the executives that participated. They’re all just very, very complementary of the work that you did, and I know how much time you put into it. I also know how much extra time you put into it to ensure that your nomenclature and everything you did fit within the Hot Topic culture. and I just wanted to let you know how much I really appreciate it. We only had the one meeting, when you were first embarking on this project, but boy, if you could have heard some of the comments, you would be so proud. And it really has been terrific. Just wanted to pass that on to you. Thanks for doing such a terrific job. We are very lucky to have you on the HT team!" "I look forward to getting a great dose of Brett Miles and his terrific and solid advice." “One of the best guys, finest trainers, most inspirational speakers.” “Thank you so much for presenting at yesterday's meeting. It was a pleasure to have you with us sharing your insights and messages on how to get employees to 'buy in' to coaching. The evaluation ratings on your presentation were absolutely glowing. Everyone enjoyed your energy, enthusiasm and knowledge of your topic, myself included. The audience really enjoyed the interactive nature of your presentation.” "So many thanks to you and Brett! What an incredible experience this was for me! Your private coaching was so insightful and inspiring, I am still energized by it." “I can't thank you enough for your frank and insightful feedback and advice. It truly is valuable and I can already see -- as can others -- positive improvement in my management skills and relationship building. It comes at the perfect time, as I feel my team is on the verge of greatness!” “Your class, I feel, was amazing and life changing. Your coaching was and is refreshing, motivational and inspiring.” "Thanks again for an outstanding session, Madelon. You are an 'all-star,' receiving rave reviews -- probably the best of all of our speakers. I hope the participation was enjoyable to you as well." "You did a great job! People appreciated all the takeaways. I will always be grateful to have been able to work with you and look forward to seeking your counsel in the future!!!!!" "Madelon, Excellent job yesterday. You are very quick on your feet and with your mind." "Thank you again for the DISC and the Coaching sessions you facilitated for our group. These two sessions had not only helped me tremendously in my professional life, but also communication with my family and coaching my three young children!!" "I'm sure you are aware of the positive impact that you had on the team. You have given us so much food for thought. We must now ensure that we use what we have learned and keep building on it." Your seminar today was fantastic. I believe it provided all of us with some great insight and tools. I've already gotten very positive feedback from one of my managers. I look forward to learning more about how I can get some career guidance through your organization." “You have such incredible insight and vision, and I can't thank you enough for helping turn around my interaction and rapport with my boss.” "Brett, Are you planning any coaching or other work related seminars in the near future here at Universal Studios? Of all the seminars that the Studio has offered over the years I think the ones that you and Madelon have conducted have been the most helpful to me, in both my everyday work life and in also helping me in my personal life challenges." "Thank you for your information-packed session at the conference. For me, it was the best session of the conference for a number of reasons: tangible, specific information, no hype-just the real thing, and your authentic, professional delivery." "Thank you so much for being our Super Hero last week!! What a wonderful experience! I only wish I could have remained for the training, others stated that the third day provided additional value." "I really enjoyed meeting you. I can see how the information your organization provides to Universal can impact the interaction between co-workers. I expect that I will get quite a bit of use from your materials. I just wish my boss would take the class.... Thank you again for the great information and I also learn from your presenting and coaching style as well. You model your material most effectively." [Regarding "Getting Buy-In speech" by Brett Miles] “This has been the best experience of my life.” “The most valuable aspect of the training was how it helped everyone to learn how to listen and turn customer's problems into opportunities and ultimately sales.” “I selected the Phoenix Seminar because I have reviewed and experienced other Brian Tracy programs and find them to be superior. As a result of the program, our sales organization has improved in performance and for the first time in six months has exceeded its sales target. You are a gifted facilitator who is able to communicate volumes of important content while creating an atmosphere that is professional, inspiring and fun!” “I feel the Phoenix Seminar makes people feel good and positive about themselves. This is turn will help create a good support group within the workplace, a sort of second family.” The Time Management program you conducted for our managers and sales teams was outstanding. The goal setting and practical how-to ideas are being implemented. Productivity has definitely improved.” “Before meeting Madelon, I was skeptical as to the value she would bring to my professional growth, but I am very thankful for the time we have spent together. She has provided me with a set of tools that I can utilize on a daily basis to improve my communication and leadership skills. She has very valuable insight and reinforces my desire to lead by example and empower all of the people we count on to grow our company. I hope that we can continue to call on her for reinforcement in challenging situations.” “As our Acting National Sales Manager, you set a new standard for leading our sales team and helping us create a ‘sales culture’." “Thank you for allowing me the opportunity to talk with Madelon. The time spent with her over the past year has been truly helpful in not only dealing with other Macerich employees, but has also helped make deals. Actually, the word 'helpful' does not do her justice, instead I would rather describe our relationship as mandatory and career saving. Madelon has gone far above what I could have ever expected from a coach both in the content of our discussions along with her willingness to adapt her schedule to accommodate my needs. Once again, thank you for this great gift which will without question lead to greater productivity.” “The personal leadership and business development strategies you shared with our group hit the mark for motivating us to higher performance.” “You are an excellent ‘communicator’. You hold the interest of 98 to 100% of your audience!” “Your telesales training got right to the heart of the problem. Our telesales people now know how to establish trust, ask questions, recommend solutions, and close.” “I'd like to call attention to Madelon Miles, the trainer/facilitator, who was incredibly insightful. In addition to being well-organized and knowledgeable, she was skillful in showing us how we all can achieve optimum performance through effective communication.”
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